Empirica has accumulated a long standing expertise as a service development expert in the field of integrated care. Examples of relevant projects are the CommonWell, Smartcare and CareWell pilots, in which empirica had taken the lead in user requirements and organisational model design.
Extensive expertise in evaluation and validation stems from projects like PALANTE, where empirica collected more than 6500 questionnaires to evaluate patient empowerment in 9 pilots. For cost effectiveness evaluation and service viability empirica has developed and applied the assessment framework ASSIST. It is currently being applied for integrated care in the SmartCare and CareWell projects.
ASSIST – AsseSSment and evaluatIon toolS for Telemedicine. After being a project for the European Space Agency, ASSIST became a consulting approach widely applied in several ICT projects among them integrated care projects like SmartCare, BeyondSilos and CareWell. ASSIST is based on cost-benefit assessment (CBA) and is founded on the UK Green Book on public sector investment evaluation methodology to assess the impact of innovative ICT services in healthcare. It supported ESA and industry to better focus its R&D and business development efforts on initiatives that have clear and objective added values, thus fostering telemedicine industry to become more innovative and achieve shorter time to market.